Privacy Policy

1. Information We Collect

Depending on how you interact with Wakiil, we may collect:

Information you provide directly

• Name
• Business name
• Email address
• Phone number
• Business contact information

Information you provide when contacting us or requesting a demonstration

Information you provide when becoming a customer

Business and operational information

When a business uses Wakiil services, information may be processed on behalf of that business. This can include customer information, orders, bookings, messages, transactions, operational records, and other information required to provide the service.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser and device information
• Pages visited
• Approximate location derived from technical information
• Website usage and performance information

We use this information primarily to operate, secure, maintain, and improve our website and services.

2. How We Use Information

We may use information to:

• Provide and operate Wakiil services
• Respond to inquiries and support requests
• Configure and improve business workflows
• Process and manage customer requests
• Maintain security and prevent misuse
• Monitor system performance
• Improve our products and services
• Communicate important service information
• Understand how our website is used
• Meet legal and contractual obligations

We do not use customer business data simply because we have access to it. We process information only as necessary to provide the services, operate our systems, maintain security, or as otherwise permitted or required by law.

3. Business Data

For customers using Wakiil to process information belonging to their own customers, the business using Wakiil remains responsible for determining why and how that customer information is collected and used.

Wakiil generally acts as a technology and service provider processing information on behalf of the business.

Customers are responsible for ensuring that they have the appropriate rights, notices, permissions, and legal basis required to provide information to Wakiil for processing.

4. AI and Automation

Some Wakiil services use artificial intelligence and automated systems.

AI may be used to understand messages, classify requests, generate responses, summarize information, identify tasks, or assist with business workflows.

AI-generated outputs may not always be correct. Customers remain responsible for configuring appropriate rules, permissions, approvals, and human oversight for their business.

Where a workflow requires human judgment or approval, Wakiil may be configured to require confirmation before an action is completed.

5. Service Providers

We may use trusted third-party infrastructure and technology providers to operate our services, such as cloud hosting, databases, communication services, analytics, authentication, AI infrastructure, and other technical services.

These providers may process information only as necessary to provide their services to us.

We aim to select providers that maintain appropriate security and privacy protections.

6. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-connected system can be guaranteed to be completely secure.

Customers should also maintain appropriate access controls, passwords, user permissions, and security practices for their accounts and systems.

7. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, enforce agreements, meet legal obligations, or protect our legitimate interests.

Retention periods may vary depending on the type of information and the service involved.

When information is no longer required, we may delete it or anonymize it where appropriate.

8. Your Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information
• Request restriction of certain processing
• Object to certain processing
• Request portability of certain information
• Withdraw consent where processing is based on consent

Requests can be made by contacting Wakiil using the contact information provided on our website.

We may need to verify your identity before processing certain requests.

9. International Processing

Wakiil and its service providers may process information in countries other than the country where you are located.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

10. Cookies

Our website may use cookies or similar technologies to provide essential functionality, understand website usage, improve performance, and remember preferences.

Where legally required, we will request appropriate consent before using non-essential cookies or similar technologies.

11. Children's Privacy

Wakiil services are intended for businesses and are not directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make material changes, we may update the date at the top of this page and provide additional notice where required.

13. Contact

If you have questions about this Privacy Policy or how Wakiil handles information, please contact us through the contact information provided on the Wakiil website.